This English version is provided for convenience. In the event of any discrepancy, the Turkish version shall prevail.
1. Parties and Subject
This Membership Agreement is entered into between Moose Mood (the "Company") and the natural or legal person who becomes a member of the website operated by the Company (the "Member"), in order to set out the scope of membership, the rights and obligations of the parties, and the terms of the Moose Mood Community loyalty programme. By approving the membership form, the Member declares that they have read and accepted this agreement in its entirety.
2. Membership and Account Security
Membership is created on condition that the information provided by the Member is accurate and up to date. The Member is personally responsible for keeping their account details and password confidential. All transactions carried out through the account are deemed to have been made by the Member. The Member may request to end their membership at any time.
3. Protection of Personal Data
The Member's personal data are processed in accordance with the principles set out in the Privacy Policy and Protection of Personal Data notices. The Member may change their preference regarding commercial electronic messages during sign-up or at any time from their account settings.
4. Orders, Payment and Delivery
The terms of sale, right of withdrawal, return and delivery principles for orders placed through the site are set out in the Distance Sales Agreement, Returns & Exchanges and Delivery Information texts. Product prices and stock availability may change until the order is confirmed.
5. Moose Mood Community (Loyalty) Programme
Moose Mood Community is a loyalty programme in which members earn points for their actions on the site and reach tiers based on the points they have earned. The programme operates on the following principles:
5.1. Points and Tiers
Points are earned for actions determined by the Company, such as registering as a member, completed orders and approved product reviews. If an order is cancelled or returned, the points awarded for that order are reversed. The Member's tier is calculated automatically based on their current points balance, and the tier may drop if the points balance falls. Points cannot be exchanged for cash, transferred to another member or sold to third parties.
5.2. Tier Discount and Scope
The Company defines a discount rate for each tier. This discount applies only to the products and/or categories defined for that tier. The tier discount can be applied to the basket only if the Member has reached a tier that meets the relevant threshold.
5.3. Offers Cannot Be Combined
Campaigns, coupons and tier discounts cannot be combined. Only the single advantage that gives the Member the highest discount is applied automatically to the basket. The checkout offer is the only advantage that may apply in addition to the discount applied; however, in orders where a "Buy X, Pay for Y" campaign is applied, the checkout offer does not apply, and the Member is notified of this in the basket.
5.4. Right to Make Changes and No Claims
The Company reserves the right to change, reduce, suspend, or partially or entirely terminate the points rules, point values, tier thresholds, tier discount rates, discount scopes, campaign conditions and all other terms of the programme, unilaterally and without prior notice. Changes take effect as soon as they are published on the site. Members cannot claim acquired rights as a result of such changes or the suspension or termination of the programme, and cannot make any claim against the Company for compensation, refund, remedy or any other entitlement due to changes to, or the ending of, points, tiers, discount rates or campaigns. By creating a membership, the Member declares that they accept this condition.
The discount in effect at the time an order is completed remains valid for that order; changes are not applied retrospectively.
5.5. Misuse
Where the Company detects use contrary to the purpose of the programme — such as fake memberships, duplicate accounts, non-genuine orders or reviews, or the use of automated tools — it has the right to cancel the Member's points and tier, remove them from the programme and suspend their membership.
6. Changes to the Agreement
The Company may update the provisions of this agreement at any time. The updated text takes effect on the date it is published on the site. The Member's continued use of the site constitutes acceptance of the updated terms.
7. Dispute Resolution
The laws of the Republic of Türkiye apply to any disputes arising from the implementation of this agreement; Consumer Arbitration Committees and Consumer Courts have jurisdiction.